A quick tip – how not to forget
A trend I’ve noticed recently on the internet (well, it’s being going on for some time really) is what is known as the continuity strategy. Which is closely connected to the old ‘puppy-dog’ appeal you may have heard of (especially if you’ve read my book).
You are invited to try out a subscription or newsletter for a month (sometimes up to 3) and, if you like it, you let the monthly payments start after that.
You and I know as business people we are extremely occupied with what is going on in our business and it is very easy to forget that we’ve taken up these offers, taken a look at the material, haven’t quite decided whether or not it is really useful, intend to decide later… and then forget about it until the first payment is taken. You’ve got your subscription almost be default.
If the material you are receiving is something you can use and want to carry on receiving, that’s fine – no problem. But if it was something that you weren’t fully convinced about; you were uhm-ing and ah-ing about then you might feel a bit peeved that the decision was effectively made for you.
Sure, you can cancel – but you’ve still made a payment you might have decided against.. if you’d remembered to reconsider it.
So here’s my tip – if you think it’s a blindingly obvious one that you already use, no problem. But if it gives you an ‘aha moment’ that might save some frustration… and might let you try more offers without worrying about having to remember to make your own decision, then that’s great.
What I do…
- 1. Check when the paid subscription starts (1 month, 2 months, 3 months).
- 2. Put a reminder in my Outlook tasks (it could just as easily be a note in your diary) usually 1 to 2 weeks prior to the subscription commencement date.
- 3. When the reminder comes up I review the material I’ve received and make my own, informed decision.
Simple, eh? But it does save unexpected charges and it saves me scratching my head thinking ‘What the heck was that charge for?’ when my accounts lady asks.
By the way – if you took a look at the Stompernet offer, which follows this marketing strategy, and decided not to go for the free material because you didn’t want to subscribe to something by mistake, then this may take that concern away.
~ Carol Bentley
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9th September 2008 at 11:42 am
Nigel…
Thanks for the additional suggestions – I’m sure people who don’t use a PC/Outlook will appreciate the alternative.
Ian…
I understand what you mean Ian. I suppose it depends upon your view and the true intention of the supplier.
The idea of ‘try before you buy’ is a pretty old selling concept designed to take away the risk for the buyer. So I suppose for many the idea of being able to see the material before deciding if it is right for them is reasonable.
Those who make this offer with good intentions want to make sure you don’t accidentally miss an issue – which could hold vital information for your business – so having the subscription start automatically does that.
For the unethical seller then yes, they are relying on people not remembering.
For me I have taken up many of these offers – some I’ve kept on others I haven’t. But those I’ve kept I don’t think I would have gone for at all if I hadn’t been given the opportunity to check it out first.
And, in my experience, some suppliers will refund the first payment if it was taken unintentionally – the buyer meant to cancel. If they offer to refund I rarely bother taking it up because I’m happy that the original subscription wasn’t set up with any intention of just grabbing the money.
Just out of interest… if you were supplying valuable information for a monthly subscription how would you get people interested and start the payment cycle off?
~ Carol
9th September 2008 at 12:27 am
Hi Carol,
I’ve fallen foul of this one a couple of times – I always think I’ll remember, then I don’t – so it’s a great tip.
Personaly I don’t like these continuity strategies – essentially they’re often designed to make money from your forgetfulness rather than adding real value to draw you in as a customer via the giveaway.
Ian
8th September 2008 at 10:39 pm
Hi Carol
Good post!
A nother method is to use Google calendar, which sends out free SMS messages of events, so there’s no excuse for forgetting. We have a calendar for me, one for my wife and one for the kids, all linked so we can see who is doing what. Plus I bought some software that syncs my very old Palm Pilot with Google calendar, so I can see what’s going on even when I’m not near my computer.
Everything goes in the calendar, from MOT expiry, with a week’s notice, to everyday appointments with 30 minutes notice.
Highly recommended and best of all free (except the Google/Palm software, but that was quite cheap).
Regards
Nigel