Giving great service
Giving great service is recognised by most businesses as a must. But what is great service? I think this experience related by my friend, Nigel Risner, is a good example. . .
“Last night I went to one of my favourite restaurants of all time, it has just reopened after many years.
What they have done so remarkably well, is to do exactly what they had done to make them one of the busiest establishments in the past.
Great service.
Great service; great menu and staff who actually want to SERVE.
They also have added some nice little touches, (kosher section) a booking service that lets you know they know you are coming. Valet parking, and many others.
Why am I writing about this with such passion? Because when times get tough, get the basics right.
Will I be returning? yes! Will I spend a lot of money? yes! Will I tell my friends No (only kidding.)
The Chicago Rib Shack is back and in my opinion EVEN BETTER.
I have also been asked to work with a very famous retail store. If I can get them to understand the messages from above I promise I can turn them around.
They had and have a great customer base, they had a great theme, but somewhere have lost their way.
Great service, great people, great choice.
I promise you if you follow that mantra business will come back
Remember the definition of a great organisation:
A product that doesn’t come back and a customer who does
So how does your business stack up? Are your customers raving fans, like Nigel is of this restaurant?
~ Carol Bentley
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